Please read the following cancellation policy carefully before making a booking with Katharsis-Naxos.com. This policy outlines the terms and conditions regarding cancellations, refunds, and any applicable fees associated with our services.
Cancellation by the Customer: If you need to cancel your booked historical tour in the old town, you must notify us in writing or by email at least 48 hours prior to the scheduled tour start time. In such cases, we will provide a full refund of the tour fee.
No-shows and Late Arrivals: Failure to show up for the scheduled tour without prior notice or arriving late beyond the designated start time may result in forfeiture of the tour fee. No refunds will be provided for no-shows or late arrivals.
Cancellation by Katharsis-Naxos.com: In the event of unforeseen circumstances, such as extreme weather conditions or any other factors that may jeopardize the safety or feasibility of conducting the tour, Katharsis-Naxos.com reserves the right to cancel the tour. In such cases, we will provide a full refund of the tour fee or offer an alternative tour date, subject to availability.
Mansion Tours with Drinks, Fruits, and Vegetables
Cancellation by the Customer: If you wish to cancel your booked mansion tour with drinks, fruits, and vegetables, you must notify us in writing or by email at least 48 hours prior to the scheduled tour start time. A full refund will be provided for cancellations made within this timeframe.
No-shows and Late Arrivals: Failure to show up for the scheduled mansion tour without prior notice or arriving late beyond the designated start time may result in forfeiture of the tour fee. No refunds will be provided for no-shows or late arrivals.
Cancellation by Katharsis-Naxos.com: In the unlikely event that we need to cancel the mansion tour due to unforeseen circumstances or reasons beyond our control, we will provide a full refund of the tour fee or offer an alternative tour date, subject to availability.
Rooftop Rental Services
Cancellation by the Customer: If you need to cancel a rooftop rental reservation, you must notify us in writing or by email as soon as possible. Cancellation fees may apply, and the amount refunded will depend on the notice period provided and the specific circumstances of the cancellation.
Cancellation by Katharsis-Naxos.com: In the event that we need to cancel a rooftop rental reservation due to unforeseen circumstances or reasons beyond our control, we will provide a full refund of the rental fee or offer an alternative rental date, subject to availability.
Refunds
Refund Processing: Refunds for cancellations, if applicable, will be processed using the same payment method used for the original booking. Please allow a reasonable amount of time for the refund to be processed and credited back to your account.
Non-Refundable Fees: In some cases, certain fees or charges associated with the booking may be non-refundable. These non-refundable fees will be clearly communicated during the booking process.
Contact Information
If you have any questions or concerns regarding our cancellation policy, please contact us at:
Katharsis-Naxos.com Address: Kontoleontos, Naxos, P.Code 84300, Cyclades
By making a booking with Katharsis-Naxos.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this cancellation policy.
